FAQ

Care & fabrics

Care instructions

  • Indulge your le petit pieces, here are our recommendations on how to: 

  • Our pacifier cords are hand wash only. Do no tumble dry. For ironing please use a cool setting. 

Use of the pacifier cords
The pacifier clips are not toys and should always be used under supervision.

Payment methods

What payment options do you accept?

  • We currently accept the following payment methods: Bancontact, Giropay, iDEAL, Mastercard, PayPal, SOFORT, Visa. 

Is it possible to send me an invoice?

Sure, just send us an email info@atelierlepetit.com including your order number, and we'll make sure to send you a digital invoice.

Shipping

The Netherlands
Orders will be shipped within 48 hours when in stock. Orders will not be delivered on Sundays and Mondays.

Belgium
For Belgian customers, a delivery time of 1-3 working days applies if ordered before 4:00 pm. No packages are delivered on Sundays and Mondays.

Pay attention: packages are sent without track and trace at your own risk.

Refund policy

Returns

  • We strive to deliver the best possible products. If, however, you are unsatisfied with your order (or certain products within an order), then you can return it within 14 days of receiving the order. You must first send an email to info@atelierlepetit.cominforming us of the product(s) you wish to return, the order number of the order and your bank account number. Please also inform us of the reason for the return so that we can continue to improve our merchandise and our service. Our return address is Plantage Badlaan 18HS 1018TJ Amsterdam.

  • Please keep in mind that only unwashed, unworn, or defective merchandise may be returned. All returned items must have the tags attached along with the original sales receipt. 

  • The shipping costs to the customer are paid by Atelier le Petit,, the shipping costs from customer to Atelier le Petit  are for the customer. Shipping costs incurred will not be reimbursed.